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Incident Response

When an incident strikes, the first hours decide how much it costs.

Active incident?

What to do in the first hour

General guidance to limit the damage while you reach us. Every incident is different — call us for advice specific to yours.

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  1. 01

    Isolate, don't power off

    Disconnect affected devices from the network — unplug the cable or turn off Wi-Fi — but leave them running. Shutting down can destroy evidence held in memory.

  2. 02

    Preserve evidence

    Don't delete files, wipe machines or reinstall software yet. Logs and system state are what investigators use to find the root cause.

  3. 03

    Switch to a trusted channel

    Assume email and chat may be compromised. Coordinate your response by phone or through accounts you know are clean.

  4. 04

    Don't engage the attackers

    Don't pay a ransom or respond to the attackers before getting expert advice.

  5. 05

    Write down what you've seen

    Record what happened and when: ransom notes, error messages, unusual logins or activity. Screenshots help.

  6. 06

    Bring in the right people

    Contact us, and notify your cyber insurer and legal counsel if you have them.

Digital padlock breaking apart into pixels

Overview

Contain the damage. Find the cause. Get back to business.

Ransomware, a compromised account or a suspected data breach — every security incident is a race against time. The longer an attacker keeps access, the greater the damage and the cost of recovery.

Our team works alongside yours to contain the threat, investigate what happened and restore operations from known-good backups, then helps you close the gaps that let the attacker in.

What's included

04 capabilities
01

Rapid containment

We help isolate affected systems and accounts to stop an attacker's progress and keep the incident from spreading.

02

Investigation & root-cause analysis

We establish how the attacker got in, what they accessed and whether data left your environment — preserving evidence along the way.

03

Recovery & restoration

Systems are restored from clean, verified backups and hardened before they return to service.

04

Incident readiness planning

Before anything happens, we help you build and rehearse an incident response plan, so everyone knows exactly what to do.

How we engage

Transparent, predictable pricing

You'll receive a clear, upfront quote for your incident response engagement — no hidden fees and no surprise add-ons at renewal.

We make it right

We stand behind every engagement. If your response doesn't meet the standard we agreed on, we make it right — no exceptions.

Related work

All case studies
ResilienceCase 03

Law Firm Cyber Resilience

Protecting privileged client information at an established law firm with encryption, resilient backups and a clear incident response plan.

MonitoringCase 04

Real-Time Threat Detection

Round-the-clock, AI-assisted monitoring helped a regional financial services organization catch threats before they caused damage.

Further reading

All insights

Next step

Find the gaps before someone else does.

Tell us about your environment and what's worrying you. We'll help you decide where to start.

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